EasyData

Sales web-site

Problems with application

Posted by Vladimir Korochkin on December 10, 2013

Tuan Hi! 
Can you see any prioblems with that user?
We already send support log.
Account: megafon
Mobile unit: 9262151635

Comments

Tuan Dao on December 11, 2013:

Hi Vladimir - I don't see any error in the support log from this mobile unit.
Would you please tell me what the problem is that the customer was experiencing with. Thank you.

Vladimir Korochkin on December 11, 2013:

Thank you. Client cant see some forms at server, which was sended earlier. 

Tuan Dao on December 12, 2013:

Hi Vladimir,

From the logs, there were 10 records have been sent on December 9th.
Here are their form record (Запись):
megafon$$11292013113807$$Published&&1025 megafon$$11292013113807$$Published&&1027 megafon$$11292013113807$$Published&&1028 megafon$$11292013113807$$Published&&964 megafon$$11292013113807$$Published&&979 megafon$$11292013113807$$Published&&980 megafon$$11292013113807$$Published&&981 megafon$$11292013113807$$Published&&1008 megafon$$11292013113807$$Published&&1021 megafon$$11292013113807$$Published&&1022

I can see all of these records in the For_Merchandiser/Merch_v33 form when I am filtering on Dec 9.
Would you please ask for more information about the missing records so that we can try to find if there are somewhere in the datastore.

Thank you,
Tuan

Vladimir Korochkin on December 13, 2013:

Tuan hi! Thank you. Can you show me the records from December 6th, only for Merch_v33 and records from user Mobile unit: 9262151635 ?

Vladimir Korochkin on December 17, 2013:

Tuan, I'm waiting your answer, our client worried about missing recods at server. 

Tuan Dao on December 17, 2013:

Hi Vladimir - It takes time to export data for a specific mobile# in a day. I expected that I can show you these records by tomorrow (Dec 18). Thank you for your patience.

Tuan Dao on December 18, 2013:

Hi Vladimir - Please see attached for the records submitted by 9262151635 on Dec 6th. Thank you.

Vladimir Korochkin on December 19, 2013:

Thank you.